Replacement printer won't set up

[TreasureAnn]

I just got my new printer that was sent to me per warranty. Tried setting it up and it keeps saying offline and that I need to select a language. Do I need to download everything again or can I use what is already there from the last printer(exact same model)?

[shadowsports]

Greetings,

Windows or Mac, you didn't say?

Regardless, I'd remove the device and uninstall the software.  Then perform the steps for adding a new printer, installing the software, etc.

[Danny]

Hi, TreasureAnn!

In addition to the operating system, we'll also need to know which Canon printer model you're using.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!