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Put ink in the wrong color tank in new PIXMA G5020

Stepinwolf
Contributor

I know it was stupid, but I am trying to figure out what to do after being stupid.  I put yellow ink into the Magenta tank.  The printer is new, has never been turned on.  So I am open to listening to suggestions that might make this printer be OK eventually.  I haven't put any in the Yellow tank.  I was wondering it this ink has anti-bleed chemicals in it.  I know that some inks do such that when two colors come in contact, the pigment percipatates out.  I am hoping this is not the case for when I try to fill the tank with the correct color in the future.  

 

 

14 REPLIES 14

cedarspring
Contributor

PIXMA G4210 experience, 5 year old model — My wife was struck with unexplained "brain cramp'; incorrectly filled Yellow Tank with Magenta ink; fortunately realized error before printing anew!?
Canon Support (ALL CANON PHONE NUMBERS) was rude, non-existent, refused to talk with me (at ANY price); agent insisted that product was "not registered', although the product clearly shows it IS properly registered in my online account!? Absolutely TERRIBLE customer concern or support!
By probing the ink tank, I determined that an opening to bottom of tank was @ 'nearest left corner' (from front of printer) of tank (i.e., not straight in).
Purchased Amazon 6 Pcs Blunt Tip Dispensing Needle 14 Gauge x 5" with 3 Pcs 30ml Disposable Syringe ($9). Worked perfectly; extracted 50ml+ of ink easily.
Ran some 'Deep Cleaning'; printed several pages of solid yellow file; refilled yellow tank after it ran dry; everything appears to be fine!

PIXMA G4210 experience, 5 year old model — My wife was struck with unexplained "brain cramp'; incorrectly filled Yellow Tank with Magenta ink; fortunately realized error before printing anew!?
Canon Support (ALL CANON PHONE NUMBERS) was rude, non-existent, refused to talk with me (at ANY price); insisted that product was "not registered', although the product clearly shows it IS properly registered in my online account!? Absolutely TERRIBLE CUSTOMER CONCERN AND/OR SUPPORT!!
By probing the ink tank, I determined that an opening to bottom of tank was @ 'nearest left corner' (from front of printer) of tank (i.e., not straight in).
Purchased Amazon 6 Pcs Blunt Tip Dispensing Needle 14 Gauge x 5" with 3 Pcs 30ml Disposable Syringe ($9). Worked perfectly; extracted 50ml+ of ink easily.
Ran some 'Deep Cleaning'; printed several pages of solid yellow file; refilled yellow tank after it ran dry; everything appears to be fine!

Brushstrokes
Apprentice

Well, I can't believe I made the same blunder.  After a frantic and fruitless search of Google, I came to the Canon Community and am so grateful to know I'm not the first who poured ink into the wrong tank! I refilled yellow into the magenta, as did others above. Maybe because the yellow ink appears red in the bottle? At any rate, I will go the way of ordering a syringe according to the experiences above, and can't thank you enough, fellow dumdums.  ; ) 

 

I had anew ink supply and the yellow bottle turned out to have red ink in it.  Didn't realize until color pages were coming out courrupted. It took a while to figure out what was going on until I took a close look at the yellow bottle.  Calls to the ink supplier got me a response that the warranty was expired.  Weren't interested in the problem that they  had created.

 

 Searching found this user group.

 I liked the recommendation of simply emptying the offending tank.  I ordered a 24ga 4" needle that locked into a 30ml extraction syringe.  Only problem is that every effort to insert the needle into the top of the tank was blocked.  close inspection of the top of the yellow tank ( in my case) resulted in no way to to get into the tank.  I considered drilling a hole but was reluctant to risk particles falling into the tank and ultimately plugging the print head.  So, I loaded up a bunch of paper, highlighted two full pages in yellow and printed away trying to empty the yellow tank. Currently in process which seems to be working but I'm now getting random black smudges, smears and deposits.  I'm not out of the woods yet.  Will report as soon as I finish this attempt. (Watch this space)

 

In the meantime, any suggestions as to how to get the 4" needle into the yellow tank will be appreciated.

 

BTW: Newton failed to identify the Cannon unit as a GX3020

By simply printing yellow onto about 25 pages front and back I got the tank cleared of the red and and it now prints yellow.  Kinda a pain but got the job done.

In the future, I'll be looking closely at the bottle before loading ink.

 

In the meantime, I'll be wanting to see how to get an extraction needle into the top of a tank.  

 

Another approach I saw

on a you tube was to remove the print head and access the ink supply portal.  Again use a syringe into or on the offending ink portal and start extracting the ink until the offending tank is empty.  reassemble the print head, load ink correct ink in the offending tank and run a maintenance deep clean - maybe twice.

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