11-30-2024 08:48 PM
I have a Canon Pixma TS5140 AOI Printer connected to my Windows 10 Laptop. I am experiecing a problem with my Pixma TS5140 "Wi-Fi Direct" connection to my laptop, which has been replaced in the "Systray Wi-Fi Network List" by an old/obsolete ""HP DeskJet 2700 Direct Connect" SSID. Consequently, to resolve this, I will attempt to remove (ie. "forget") the "HP DeskJet 2700 Direct Connect" Network, & then repeat the setup of my Canon Pixma TS5140 again "from scratch", which would presumably involve uninstalling the Printer software & drivers from my laptop, before repeating the setup process from scratch. I would greatly appreciate if someone can provide the detailed Step-by-step procedure for doing this.
12-04-2024 08:51 AM
Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
12-04-2024 08:21 PM
Hi Arthur
Thank you for replying & the link; it has been difficult to find where I can get support from, so thought I would try your forum.
regards
AlanCB42
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.