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Printing blank pages

lovelife3
Apprentice

My MG 5520 has been acting up lately. It will not print anything, not even in the tests. Everything I print, whether it is from a scan, a copy or printed from my computer results in a completely blank page. I have taken out the printer head and cleaned it a couple of times, and I have run multiple cleanings and deep cleanings, and nothing has happened. After I took the printer head out the second time, it no longer recognizes one of the ink cartridges. 

4 REPLIES 4

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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I also have this problem, but do not see any "Contact Us" link below. ????

Hi Nisamoon!

 

If you click where Michael wrote the words "Contact Us" you will be directed to our contact page. We hope this helps!

Joanne2
Apprentice

Hello - were you ever able to resolve the printing blank page issue? Thank you.

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