Hi Ad97! Thanks for contributing to the Canon community. I see that you are unable to set up a subscription to your printer on a new account after cancelling the subscription from an older account.
When you cancel a plan, the subscription does not officially cancel until the end of the billing cycle. For example, if your billing cycle is from August 3 to September 3, and you cancel the plan on August 5, the plan does not officially cancel until September 3. You will need to wait until September 3 before you try to enroll the printer under the new Canon account.
You should also make sure that you are logged into the new account when you go to subscribe the printer (once the billing cycle has ended and you are ready to enroll the printer in the new account). Some browsers will automatically log you into your old account when you open them. To find out which account you are logged in, you can open the Canon website (usa.canon.com), click on your name in the top right corner, and select My Account from the menu that appears. If you find out you are in the old account, you'll need to log out of it, and then log into the new account.
Once you are in the new account, please make sure that the printer is registered. You should see it in the main page of your Canon account, under My registered products. If you are not sure if you are looking at the page that shows your registered products, please click on My Account in the left column.
If your printer is registered to that account, you can click on My subscriptions in the left column, and then click on the See My Printer option below the PIXMA Print Plan (second option). In the next window, you should see your printer. To the right of it, there should be an Enroll Now button that you can click on to enroll the printer (assuming that you have waited until the end of the bill cycle and the printer's subscription has fully been cancelled from the previous account).
If this information does not help, I recommend calling Canon. I do understand that you have a hard time due to work hours. Canon is open from 9 AM to 6 PM. Eastern Time. As long as you call in and get placed on hold before 6 PM, your call will be answered by the first available agent.
The forum is here to provide answers to questions and troubleshooting recommendations. Canon cannot provide product support through this platform. You can find information about the PIXMA Print Plan in the FAQs section of the following website and in the Terms and Conditions page below:
https://www.usa.canon.com/ink-paper-toner/printer-ink-subscription-plans/pixma-print-plan
https://www.usa.canon.com/ink-paper-toner/printer-ink-subscription-plans/pixma-print-plan/pixma-prin...
Please feel free to respond if you have any other questions. I hope this information helps. Thanks again.
