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Pixma ix6850 will not load paper

paul9
Apprentice

Hi, my Pixma ix6850 had suddenly stopped loading paper from the feeder tray. It always starts and then gets stuck almost immdiately - it looks as if it is going into the feeder wonky, with the right hand side (me facing the printer) going in first. 

I have tried different types of paper and have tried clearning the rollers several times, but nothing helps.

Be grateful for any thoughts.

Paul

1 REPLY 1

Tiffany
Moderator
Moderator

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

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