09-01-2019 03:35 AM - edited 09-01-2019 03:37 AM
I'm trying to print some 6x4 photo's on non cannon standard glossy paper.
Started to get black smudges on the corners of prints, and now this is occuring:
Starts to print ok, then towards the rear of the print I get a clacking sound from printer.
There is also damage to the corners of the paper ( which is far as I can tell is fine beforehand )
Have tried adjusting the paper abrasion and done the full suite of printer maintenance...
Any suggestions or advice welcome.
09-06-2019 12:34 PM
Hi ajbridges,
Please follow the steps in the following Knowledgebase Article to perform an encoder cleaning:
https://support.usa.canon.com/kb/index?page=content&id=ART171023
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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