My Pixma TS8322 will not print cyan or black. I have attempted to clean and deep clean the nozzles multiple times (over 5 times each). I have also tried to complete the print head alignment but get an error because no ink is coming from cyan or black. I have replaced the cartridges also. There is ink on the piece the ink passes through to the page under the cartridge. Is there anything else I can do?
Based on the steps you have taken, you have done what we would recommend.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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