Pixma TS 9020 printer not printing black

[lezlihope]

Have changed cartridges. Head cleaned, Deep head cleaning 3x.  on printout PGBK missing. will print colors BK bars are faded. Now what?

[Patrick]

Hi lezlihope,

Because replacing the ink and performing deep cleanings did not get your PIXMA TS9020 to print correctly, your PIXMA TS9020 would require service.

If your PIXMA TS9020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA TS9020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[lezlihope · Accepted solution]

I am trying cleaning using a solution I found on Amazon. If this fails, both Amazon and Ebay sell replacement printer heads! I saw no reference to this in any conversation. My printer is no longer available and the closest to it is multiple the price I spent a mere 4 years. ago. The Upgrade Program is a joke, I called before I found these other solutions and they offered a mere 10% off of a VERY limited product offering, costing more than any other retailer. A TRAVESTY as I am a customer who loved her printer, no need to hustle me.

[lezlihope]

I bought a new printer head on Amazon. It worked for a bit but now no black again.