Pixma MX420 switches from copy to fax

[Moti]

My MX420 switches (on its' own)  from Copy to Fax and then starts printiing Fax reports continually.  I cannot find anything in the printer queue; I have re-installed the driver; I have completely uninstalled the printer and then re-installed it, and the problem persists.  What am I missing?

[Devin]

Hi Moti!

I am sorry to hear that your printer switches to Fax mode and prints reports continuously.  In order for me to better assist you with this, I will need to ask some questions.  Please answer the following for me:

1.  What fax report is it printing?

2.  When was the last time you received a fax?

3.  Have you experienced issues sending/receiving faxes recently?

I look forward to assisting you!

[Moti]

In answer to your questions:

1.  The 'TX Report' is printed.

2. Since I seldomly use the fax, I cannot remember when it was last used to receive.  The "ST.Time indicates 12/31  16:06

3.  I sent a fax approximately 2 months ago.

As stated previously, I Cannot find anything in the queue.  I have completely uninstalled and re-installed the MX420 and updated the drivers from the Canon site.

[msothard]

Have you gotten this fixed? Mine started doing it after I tried to send a fax one time! It's so annoying!

[Moti]

Yes, I downloaded the driver again, and all is well.