04-03-2020 07:46 AM
Hi
I have a MG5450S which has started printing entirely blank pages. Everything sounds OK as it if is printing but nothing is coming out on the paper.
Have manually checked and replaced all the print cartridges
Rebooted computer
Restarted printer
Performed deep clean
Tried a test page, still blank, no colour or black whatsoever.
Looking for suggestions here as I need a functioning printer and all the shops are closed.
thanks
04-04-2020 07:10 AM
Still broken. Have power cycled a few times. Some suggestions would be useful including if it's a broken part, which part I might need to order and how to replace it.
I've just recently ordered new ink and it would be a vast waste to have to throw it away unused because newer printers have different catridge types.
04-04-2020 08:52 AM
Hi, siliconglen!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
04-04-2020 11:26 AM
Since there appears to be no UK equivalent support and chat forum (why not?), please consider my problem in the context of the MG5420: which is the US equivalent model.
If a MG5420: stops printing, what do you do?
thank you
04-08-2020 07:11 AM
due to the poor support here, I have decided to buy a replacement from a different manufacturer.
Great job, Canon!
04-11-2020 07:58 AM
My replacement from a competitor has arrived.
Poor job, Canon
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