Pixma MG3222 code515661

[mocasio7]

My MG3222 suddenly is not scanning

Code 515661 appears

Scanner is on

and USB cable connected.

[Danny]

Hi, mocasio7!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[mocasio7]

operating system is Windows 7

[Ramona]

Hi mocasio7,

So we can better assist you, please reply with the following information:

1.  Are you still able to make a photocopy directly from the printer successfully?

2.  Is there an error code displaying on the printer?

3.  What program are you using to scan?

If this is a time-sensitive matter, additional support options are available at Contact Us.