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Pixma MG2522 Setup Issues

bt109
Apprentice

We just got a new computer, and hooked up the canon printer/scanner that we have had for over a year, but the setup progess keeps having problems. It's on step 3 of a four step process, where the computer and printer are connecting and it's doing the printer head alignment. The power light is on, but it says that the printer is not connected, and to check the power button and cords. When I turn it off and on again, it says "the printer is detected, please wait for the installation to complete," but then after a few minutes it goes back to saying it can't find the printer. It doesn't appear to be the fault of auto shutoff, because the power light is still on. How can I get this setup to complete? 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi bt109,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

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