05-03-2013 05:35 PM - edited 05-03-2013 08:31 PM
I recently moved a Canon MG2120 from one room to another, hoping to use it on a different computer. As soon as it's plugged in, the error light comes on but no error code appears. I've tried unplugging it and plugging it back in (all variations of cords & cables), and nothing happens. Just a solid error light.
I can't get drivers installed on this computer because the computer won't "see" the printer. I can't use MX Navigator for the same reason. Both machines are running Windows 7. I have tried reconnecting to the laptop so I could use the Navigator software. As I suspected, it doesn't even register as being connected. If it weren't for the error light, I'd think it wasn't getting power at all.
05-05-2013 08:28 PM
Hello jillians.
To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on.
If the issue persists, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
05-05-2013 10:35 PM
I have tried leaving it unplugged for several days. As soon as it's plugged in to the wall, the orange error light comes on. I'll try the support group, but I'm not liking my chances...
09-28-2013 06:14 AM
my MX 860 is ding the same... wondering if you found a solution. dead except for that :Yellow: ALARM LIGHT on.
12-07-2013 07:33 PM
My MP 600 is doing the same thing. Orange light solid but I also have only horizontal lines on my LCD. I had an MP 800 before this that had an unresettable error code . I bought the MP600 because it used the same inlk cartridges.
No more Canons for me. I'll throw this one out along with my unused ink and get an Epson.
07-10-2014 03:56 PM
the same thing happened to me tried everything finaly got something that worked for me. first unplug the printer wait for light to go out then hold down the On button and plug back in this should work it worked for me good luck !!
10-07-2017 08:10 AM - edited 10-07-2017 08:12 AM
@steveO wrote:the same thing happened to me tried everything finaly got something that worked for me. first unplug the printer wait for light to go out then hold down the On button and plug back in this should work it worked for me good luck !!
Same issue on my CANON PIXMA MG 5622.
I tried what you suggested but it did not work at first.
I tried it a second time and it worked.
I did not plug / unplug from the wall. Instead I did it from the connection on the back of the printer.
Reason why I say this is because I think the isuue may have actually been that I plugged it incorrectly and the second time I tried, I flipped positioning (which is odd because the shape of the connector would suggest that there's no wrong way to connect).
Anyway, thank you for the tip. Without it I would have not tried flipping the connection.
Also wanted to let others know my "fix" as it may work for them as well.
Thanks again.
11-09-2017 11:14 AM
THANKS!!!!! This worked for me as well!!!
11-17-2017 10:55 AM
I also registered just to say thanks.
Thanks. Worked a treat.
01-14-2017 09:13 PM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.