Performing a system cleaning should resolve this issue. To do this, please follow these steps:
1. Please press the wrench and screwdriver button on your G6020
2. Repeatedly press the right arrow button to select Maintenance and press the OK
3. Press the right arrow button to select Ink Flush and then press the OK button
4. Choose All Colors, Color or BK and press OK
5. Check the displayed message and press OK button
6. Select Yes and then press OK button
7. Select Yes and then press OK button
This procesdure is also covered in the manual:
Once complete, please attempt to print.
If you continue to have difficulties, please contact our support group using the following link:
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
Some sources say to perform an ink flush, for me that didn't work because the printer wouldn't do it - it was just stuck in whatever mode it was in. But try that first. If it won't do the ink flush, move on to a basic cleaning, following by one or two cycles of deep cleaning. Try printing after each step and see what happens. Sometimes it starts working again after a basic clean, sometimes it needs one cycle of deep clean, sometimes two. Hope this works for you!
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.