Pixma 6800 black cartridge won't print

[parinne]

I have a new Pixma 6800 and the large black ink cartridge has never worked.  No packaging left on it and have tried cleaning twice.  Nothing.

[Patrick]

Hi parinne,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.