PIXMA G6020 not connecting/losing connection

[greenbunch]

My PIXMA G6020 has been giving me trouble since new.  It constantly loses connection and this is with my older laptop (windows 10) and my new laptop (windows 11).  I have removed and reinstalled the printer countless times and am at a point that I have wasted so much time that Im ready to purchase a new printer (not from Cannon).  I have an older printer that works great.  Really frustrating when I need to get something done.  POOR POOR POOR product.

[DerrickL]

What type of connection? I can tell you from many years of experience that a wired connection is far more reliable than a WIFi connection.

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know the exact error message. How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE