Paper not feeding, rollers won't roll!

[Liv2019]

Hi, I have the same printer and the paper just wont feed. I've cleaned the rollers but I think they aren't even moving which I think is the actual problem I have now identified. The printer turns on, but every time i try to print or photocopy something I get an orange flashing light that flashes twice. Which, according to my research corresponds to paper not feeding. But if the rollers at the bottom won't even roll I really dont know what to do. Can you help? 

[Danny]

Hi, Liv2019!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!