My iP7220 says there's no paper, but there is. It seems as though whatever is trying to drag it into the print section is slipping — there are smudged gray marks at the end of the paper. I've tried different papers to no avail.
I updated the printer driver and tried to update the firmware, which is stuck on step 1 (preparing for update) and the Start button never activates. This is the second time I tried to run the firmware update — the first time, it was stuck on Step 2 for two hours so I cancelled it.
I'm on an M1 MacBook Pro running 14.7.1. I have Christmas pics to get printed, so I need advice asap.
Thanks.
