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My printer won't leave the canon start up screen. It was plugged in and unused for a while, and then I unplugged it and packed it for about a month before I moved. I went to start up the printer after I moved and it just won't leave the start up screen. It's getting power, so I'm not sure what to do. I've tried unplugging it for several amounts of time, then plugging it back in. I've also tried connecting my computer to it, and that didn't work either. I have also tried to hold the power button for several lenths of time. Does anyone have any advise?? I just bought a TON of ink and photo paper for this printer, so I really don't want to replace it and all of that new ink go to waste.... Thanks in advance.


Product Expert
Product Expert

Hi ashleylarice,


Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:



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