Replacing an Ink Cartridge
When remaining ink cautions or errors occur, the error message will appear on the touch screen to inform you of the error. In this state, the printer cannot print or scan. Check the error message and take appropriate action.
Replacing Procedure
When you need to replace an ink cartridge, follow the procedure below.
Don't touch the electrical contacts (A) or print head nozzles (B) on an ink cartridge. The printer may not print properly if you touch them.
If you remove an ink cartridge, replace it immediately. Don't leave the printer with the ink cartridge removed.
Use a new ink cartridge for replacement. Installing a used ink cartridge may cause the nozzles to clog. Also, if you install a used ink cartridge, the printer will not be able to inform you when to replace the ink cartridge properly.
For Windows, if an ink cartridge runs out of ink, you can print with either the color or black ink cartridge, in whichever ink remains, only for a while.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs out, replace the ink cartridge immediately with a new one.
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Make sure that the printer is powered on.
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Open the scanning unit / cover.
The ink cartridge holder moves to the replacement position.
Don't touch the metallic parts or other parts inside the printer.
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Remove the empty ink cartridge.
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Pick up the ink cartridge locking cover to open it.
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Remove the ink cartridge.
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Prepare a new ink cartridge.
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Take a new ink cartridge out of its package and gently remove the protective tape (C).
Don't touch the electrical contacts or print head nozzles on an ink cartridge. The printer may not print properly if you touch them.
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Install the ink cartridge.
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Insert the new ink cartridge into the ink cartridge holder.
The color ink cartridge is installed in the left slot and the black ink cartridge is installed in the right slot.
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Close the ink cartridge locking cover to secure the new cartridge.
Push the ink cartridge locking cover fully until a "click" sound is heard.
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Close the scanning unit / cover.
To close the scanning unit / cover, hold it up once, then gently take it down.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
