Thanks for joining the conversation, plainjanea!
So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TS6400 series. The model number should appear on the front of the unit at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
