PIXMA TS6320 - Not feeding Cardstock from rear

[crush]

I've had my printer since 2020; I've never had issues feeding cardstock through the rear. I do print a lot of cardstock. I don't think it's the rollers but the flaps that open to feed the paper. I try different kinds of paper and they all feed with no problem. Any ideas? 

[Patrick]

Hi crush,

Please perform a roller cleaning with your PIXAM TS6320 to resolve this issue:

TS6300 series > Maintenance > Cleaning > Cleaning Paper Feed Rollers

You are eligible for Canon's Upgrade Program. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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