PIXMA TS6120 won't scan, prints OK

[joannewadam25]

My printer functions, but the scanner is greyed out - not enabled in image garden..

[Danny]

Thanks for joining the conversation, joannewadam25!

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Thanks and have a great day!

[joannewadam25]

The printer/scanner was originally link to my ASUS all in one operating on Windows 10.  It has since got stuck on the reboot and I had to send back to ASUS.  I now tried to link it to my lap to DELL, Windows 10, 64-bit operating system, x64-based processor.  Obviously, I cannot access the ASUS, so details I do have as as follows: ASUS M3700 (AMD Ryzen 500 series) that is it..