PIXMA TS6020 "Ink Absorber Full" message

[Joejazz]

The "Ink Absorber is almost full" message keeps popping up on my TS6020.  I removed and cleaned the absorber, but the message still comes up.  Surely this error message doesn't mean replace the printer.  Removing and cleaning the absorber was an easy task.  Is there a way to reset the printer so this warning stops showing up?  

Would buying a new absorber resolve the issue?  If so, where can I order one?

[shadowsports]

Greetings,

The TS6020 is a 10-year-old printer.  Unfortunately the ink absorber is not user serviceable.  You are not able to simply clean or replace it.  The printer has to be told the absorber has been serviced or replaced.  This service is typically performed by Canon or a repair facility.  The software to reset the ink counter is proprietary meaning it's not available to the public.

You can try to find the software online to do this, but I don't recommend it.  Be careful if you try to download it from a third party software hosting website as it may come with undesirable extras like viruses or malware. 

Canon has an upgrade program that gives you a small discount and free shipping on a new device.  866-443-8002 option 2.  This is the avenue I recommend you pursue.  

The product life cycle for this model is about 10 years.  While it's still under support by Canon serviceability for this product could end at any time due to its age.  A 10-year lifespan on a consumer inkjet is normal. 😉

[Joejazz]

The absorber is serviceable.  I took it out and cleaned it.  This was not difficult.  Why would Canon make the reset application proprietary other than greed.  Sounds like planned obsolescence.  The printer and scanner still perform very well other than this nuisance message.

[shadowsports]

Most people, not all, don't keep computers, phones or other technology for 10 plus years. Technology typically changes and improves. Not everyone has the capability or expertise to service their own products.  Specifically, your device does not have a user replaceable waste ink tank.  I'm happy not be using my printers from 10 or more years ago.  This is not planned obsolescence. If you'd like to try and service your device,  you are welcome to do so.  If you do a little research you'll find this practice is true of most printer manufacturers.  You are entitled to your opinion. I've already provided information about the Canon upgrade program.

Good luck.  😉