PIXMA TS3722 only will take 5x7 paper and will stop taking half way of a 8.5x11

[daniarnett98]

When I first got the printer it was printing regular size paper just fine. I was needing to print a lot of wedding invites and envelopes so I was needing the paper size 5x7. So I changed the settings to print on that size. I am now needing to print off papers that are regular size and it won't take. It will take maybe 2 inches of the paper then stop. I have changed the preference back to 8.5x11, I've made sure that the settings are the same on the printer (LTR), I have made sure to match the settings on the printing page, I've also even downloaded a new driver from the canon website but it doesn't seem to fix the issue. I don't know what else to do to fix the issue myself. Any other tips that I might of missed? Any help will be greatly appreciated.

Thank you, 

Danielle

[Patrick]

Hi daniarnett98,

Your PIXMA TS3722 may require service.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3722 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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