PIXMA TS3522 Error E5

[DisneyO]

Canon TS3522 Chokes Hard. Keeps getting E5 error message after resetting printer, fixing cartridge.

I bought this printer for my mom to be a headache free solution. Instead, all I have are headaches from banging my head against the deck because this thing is a piece of crap. She has only had it a month and it's had multiple errors messages and keeps getting a E5 message meaning a problem with the toner cartridge yet it's the factory provided cartridge (go figure). I've also tried backup ones I bought to no avail. I've even tried resetting the printer to default settings and no dice. This thing is a hunk of junk. Need help because the help desk is not around after normal business hours. Guess they think their customers don't work for a living. Go figure.

[Tabea]

I have a similar issue with a newly bought printer (1 week). It would be helpful if solutions could be posted here by the canon team. These kind of issues have impact on the quality impression of canon printers.

[Tabea]

I found a solution here, worked for me

Hi Stephiee White! Thanks for posting in the Canon Community Forum. I see that your PIXMA TS3522 is displaying an E,5,9 error when you go to print. I can understand how frustrating it is to keep getting the same error.

The E,5,9 error indicates a problem with the paper size setting. You will need to check the paper size setting at the printer and on your computer. They will need to be the same. For example, if you have letter-size paper selected at the computer, you will need to make sure that the paper setting on the printer is set to LTR.

I recommend that you look at the printer’s display first. The display located near the buttons is divided into an upper and lower half. You’ll see the selected paper size in the lower half of that little screen.

If you want to print on Letter size paper, please make sure that you see LTR on the lower part of the printer's display. If you just see the letter L by itself, you’ll need to change it to LTR. You can change the selected paper size by pressing the Paper Select button below the screen. The symbol on the Paper Select button looks like a sheet of paper with the top left edge folded.

You’ll find more information, illustrations, and instructions in the following websites:

https://support.usa.canon.com/kb/index?page=content&id=ART179538

https://support.usa.canon.com/kb/index?page=content&id=ART179563

If you visit the following section of the manual, please follow the illustrations and instructions in steps 6 and 7.

https://ij.manual.canon/ij/webmanual/Manual/All/TS3500%20series/EN/UG/ug-107.html

Making sure that the correct paper size is selected at the printer is only the first part of fixing this error. You will also need to make sure that the correct paper size is selected at your computer.

When you print from a computer or other device, please check the print settings. You should be able to select the paper size in that window. Please make sure that the paper size setting in the computer's print window matches the paper size that you selected at the printer.

For more information on choosing the print setting on a Windows computer, please visit the following section of the manual:

https://ij.manual.canon/ij/webmanual/PrinterDriver/W/TS3500%20series/1.0/EN/PPG/dg-c_basic.html

(Please note that the print settings window may look different depending on the program you are using.)

If you have a Mac computer, please visit the following section of the manual for more information about the print settings:

https://ij.manual.canon/ij/webmanual/PrinterDriver/M/TS3500%20series/1.0/EN/PPG/dg-c_pc_basic.html

If the paper size setting on your computer matches the paper size setting at the printer, you will avoid the E,5,9 error.

I hope this information helps. Thanks again.