PIXMA TR8620a paper keeps jamming

[laurak34]

I’m having an issue where my paper, from both the rear and main tray, keeps getting jammed. I’ve tried roller plate cleaning (which I cannot even complete because paper keeps getting jammed), I’ve reset my printer, cleaned out my printer and nothing has worked. Occasionally a piece of paper is able to get through but this is few and far between. All of the pages that can come out have tiny marks at the top which makes me think something is out of place. Any help appreciated!!!

[Patrick]

Hi laurak34,

Please use the links below to thoroughly check the front and rear of your TR8620a for jammed paper or foreigh objects:

TR8600 series > What to Do When Paper Is Jammed > Paper Is Jammed inside Printer

TR8600 series > What to Do When Paper Is Jammed > Removing Jammed Paper from Rear Side 

If the paper feed issue persists, your PIXMA TR8620a would require service.  If your PIXMA TR8620a was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620a and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8620a is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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