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PIXMA TR8620a cannot scan double sided documents into a single PDF

sevey54
Apprentice

I recently purchased the PIXMA TR8620A printer/scanner function.  This scanner has a feeder but is not able to scan double sided documents.  I used to be able to do this when I first purchased the printer but know it does not work.  When scanning manually I get the screen as displayed on the attached picture.

Has anyone else had this issue?

IMG_4533.jpeg

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