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PIXMA TR8620 stopped scanning in the middle of work

HELENGA20
Apprentice

was using the Canon TR8620, when my scans just stopped.  What happened and how do I fix?

I can print but not scan....

1 REPLY 1

Danny
Moderator
Moderator

Thanks for joining the conversation, HELENGA20!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof), which application you were using to scan, and any error messages that might have popped up. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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