PIXMA TR8620 stopped communicating with iMac

[gbryant]

My Canon TR8620 series printer and Imac desktop stopped communicating with each other. It says I need to download the drivers, which I have tried to do with no success.

Any suggestions?

[Danny]

Thanks for joining the conversation, gbryant!

So that the Community can help you better, we need to know exactly which version of macOS is running on your iMac and whether your printer and computer talk to each other via a USB cable or via Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!