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PIXMA TR8620 - Cannot get past "Failure to acquire information..." message on Win10 driver install

tomaryj
New Contributor

Come on Canon, do your job.

Just purchaced a TR8622.

Your call center was unable to help with download of driver and utilities.

They did get my printer setup on wifi with Microsoft "ADD A PRINTER" but

they were unable to help with your download problems.

Why do I need to use Microsoft Windows 10 instead of Canon web site?

1 REPLY 1

shadowsports
Esteemed Contributor

Greetings,

Downloads for the TR8620 appear to be working without issue:

 

Support | TR Series - Inkjet | PIXMA TR8620 | Canon USA

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6