04-09-2024 02:07 PM - last edited on 08-29-2024 09:24 AM by Danny
I have a TR4700 that is not responding. I have reinstalled it and gone through all the procedures. It will print a test page but whenever you try to print anything else it keeps saying printer is not responding. It is hooked up by a USB cord so it should not be a network problem. I don't know what else to do.
04-09-2024 02:11 PM
Howdy!
Can you please provide the specific model of your printer? You'll see this on the top or front of the printer and it'll be something like TR47xx where the x's are different numbers!
If this is urgent, please register HERE to see your support options.
08-29-2024 08:39 AM
I just boufht the same printer and the same thing is happening to me UGH
08-29-2024 08:43 AM
Hello!
So the community can help you find a solution, we'll need more information:
What is the exact model of your printer?
Which version of Windows or Mac OS are you using?
Have you installed the Canon software and drivers from https://canon.us/ijstart?
The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE for support options.
08-29-2024 09:22 AM
WINDOWS 11 CANON TR
08-29-2024 09:23 AM
4740
08-31-2024 12:38 PM
Welcome to The Canon Community, and thank you for your inquiry!
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08-29-2024 09:26 AM
YES INSTALLED TWICE
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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