cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TR4722 Cannot Use Scan Feature Via Wireless (can print via wireless just fine)

sholebyrd
Apprentice

I have a Canon TR4722 and I have a laptop running Windows 11.

I am unable to use the "scan" feature using wireless. I can print just fine using the wireless, but not scan.

This morning, the printer told me to update the firmware. I did so update the firmware on the printer. It was after updating the firmware to version 1.040 that I am no longer able to use the scan function via wireless.

If I run the Canon Wi-Fi Connection Assistant, it says it cannot locate the printer, but I can print a document just fine.

If I try to use the Canon IJ Scan Utility, if gives me the codes "Canon 5,157,69" 

I have tried resetting the printer, unplugging both the router and printer, disabling all of my security features. Nothing works. I do NEED the scan feature. The wireless scan feature that allowed me to scan multiple pages at a time was a big part of the reason I bought the scanner/printer.

I don't know what else to do... like I said, I didn't have this problem until I updated to the latest firmware on the printer this morning.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

Announcements
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!