PIXMA TR4720 Unable to scan via USB

[paulletta1]

I have my PIXMA TR4720 Printer setup via USB. I am unable to scan.

1. I select the Scan icon on the printer. The printer shows Scan Mode

2. Load the document into either the Document Feeder or Glass.

3. Select Start Black to start the scan.

4. The printer display shows: "Please Wait Momentarily", stays there for maybe 45 secs and the goes back to Scan Mode without doing anything.

What am I missing?  Can you scan to the computer via USB?

[shadowsports]

Greetings, what operating system version and build are you using the printer with? 

What software or utilities did you install?  You can't just connect the printer using a USB cable and have it start working.  When using a USB connection, you have to install the software first and wait to connect the device until prompted to do so. 

Software and drivers for the product are available here.

Canon Support for PIXMA TR4720 | Canon U.S.A., Inc. https://share.google/6W3JrtfKuXYqibzbC

[paulletta1]

Hello, and thanks for responding to my plea for help.

I'm using Windows 11 Pro, 64-bit, Build 26200.7623 on a laptop. I DO NOT have the PIXMA setup on wireless, just USB.Printing works beautifully with the laptop recognizing the printer.  

I thought I was getting the software from the Cannon site but keep getting an error to "Try the download again". When clicking on the "Try the download again" I receive another message, "The connection was lost during download 0X80072EE2." When Retry it get "Preparing to download, Checking the license for the device" message and then back to "Try the download again". I thought nothing was installed but there is a Canon Folder on the C drive that appears to have the software in it.  I then notice that the Canon Print software that is failing is from the Microsoft Store.  I checked the Apps from the "Start Menu" and do find a Grey Canon App there.  However, when I click that App I'm taken to the Microsoft Store to the Install routine again.

When clicking on the Scan App in the Canon Folder on the laptop I can configure things but still can't scan from the PC or Local Scan from the Printer Window. So it "appears" the software is installed but something is a bit off.