PIXMA TR4720 Stuck in Copy Mode

[aarondds]

My Pixma TR4720 is stuck in copy mode.  I have reset all of the settings & data.  I have confirmed that the firmware is up-to-date.  I have power-cycled it several times.  Has anyone succesfully kicked it back out of copy mode once it has gotten stuck there?  I have tried everything.  As of now the printer is useless since it cannot print using a USB cable or wirelessly while stuck in copy mode.  It's not even 2 years old so I am surprised this is an issue.  Searching online it appears as if this is a common issue but no one has found a succesful solution yet.  Any and all suggested fixes are appreciated.  Thank you in advance.

[Patrick]

Hi aarondds,

With your PIXMA TR4720 powered on, what exactly appears on the display of your printer?

Please press the wrench and screwdriver on your PIXMA TR4720 one time.

Does the display on your PIXMA TR4720 change?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR4720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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[aarondds]

Hello Patrick,

With the printer powered on the screen reads: "Copy 100% Letter 01".  When I press the wrench & screwdriver button the display changes to read: "Setup menu: Wi-Fi setup".

Thanks in advance,

Aaron

[Patrick]

Hi aarondds,

Because you are able to acess the set up mode, it would appear that your TR4720 is not "stuck" in copy mode.

Please follow these steps:

1.  Please press the wrench and screwdriver button on your printer one time.

2.  Press the right arrow 2 times to select Device settings and press OK.

3.  Press the right arrow 1 time to select LAN settings and press OK.

4.  Press the right arrow 2 times to select Print LAN details and press OK.

3 pages will print.

Please look at 3-2-1 signal strength.  Is the number listed there greater than 50%?

Please look at 3-2-6 SSID.  Is that the name of your Wi-Fi?

Lastly, look at 3-2-12 IP Address.  Does that address start with 192.168 or 10.0 ?

Also, what version of Windows are you using?
If you are using a Mac, what version of the macOS is installed ?

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[aarondds]

Signal Strength: 38%

SSID is correct

IP Address starts with 192.168

OS: Windows 11 Pro

Thanks,

Aaron

[Patrick]

Hi aarondds,

Please circle the IP address next to 3-2-12 and follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window that appears, please type CMD and click OK.

3. In the Command Prompt window that appears, please type:

PING xxx.xxx.xxx.xxx   (<-- where the x's are the IP address that you circled next to 3-2-12.)

and then press the Enter key on your keyboard.

So for example, if you circled 192.168.1.35, then in the command prompt window, please type PING 192.168.1.35 and press the Enter key.

After pressing Enter, did you get:

A - Timed out
B - Destination host unreachable
C - Sent = 4, Received = 4, Lost = 0

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[aarondds]

Here were the results of pinging 3-2-12 IP Address:

Ping statistics for 192.168.1.140:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 9ms, Average = 5ms

[Patrick]

Hi aarondds,

Please follow these steps:

1.  On your computer, please press the Windows key on your keyboard and the letter R, then let both go.

2.  In the Run window that appears, please type CONTROL and click OK.

3.  Click on View devices and printers.

4.  Click one time on the Canon TR4700 series printer.  In the new window, click the Remove button at the top.

5.  Repeat until all TR4700's are removed from the list.

6.  Once done, close all windows.

Next, we will reinstall.

Please CLICK THIS LINK.  The drivers will download.

Once the download is complete, please open or run that download to begin the installation on your computer.

If you are unable to find the download, please press the Windows key on your keyboard and the letter "S".  The search window will appear.  Please search for the file's name "md__-win-e4500_tr4600_tr4700-1_04-ea34_2.exe"

 Reinstall for use wirelessly.  Once the installation is done, please attempt to print.

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