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PIXMA MX922 won't print from some Mac apps after paper jam


After clearing a bad paper jam that resulted in Standard Code 6000, my MX922 will print from Notes and Omnis Studio but not from Word nor Acrobat (and poorly from Mail).  I keep replicating these same results and so it does seem to depend on the application.  TIA, Allan



Thanks for joining the conversation, lombardi3g!

So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

MacBood Pro 2021 14"

Monterey 12.6

TIA, Allan


Please remove the printer from printers and scanners and then restart your Mac. Once the computer is restarted, click HERE and select software and drivers. You will want to reinstall the CUPS driver, ICA driver and Canon scanner driver along with IJ Scan Utility. 

Once all files are installed, go back to printers and scanner and select the add printer option. Make sure Canon driver option and not Airprint or Bonjour when adding the printer back. 

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