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PIXMA MX922 - Printer problems after Windows 10 update

gems
Apprentice

Hello i have canon pixma MX 920. No problems till three windows 10 updates last two days:  KB4522016 FOR .net framework 3.5 4.8.1 zzhz ; SERVICE STACK 10.0.19041.3562; KB5031224. i HAVE CHEcked control  panel and "set as default" bu each time i try to print, I get a FAX BOX that says select address and nothing will print. Just stalls.  Would greatly appreciate any help.  Thanks kindly.

3 REPLIES 3

shadowsports
Legend
Legend

Greetings,

If you believe the issues you are experiencing are due to recent updates, you can remove them using the windows update applet.  

Select Start > Settings > Windows Update > Update history > Uninstall updates . View update history.
On the list that appears, locate the update you want to remove, and then select Uninstall next to it.

Then restart.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Thankyou very much.   I did try that but the uninstall option will not come up for that service stack update i listed above; the other two did unistall but same printer problems!

  • PS:  this an all in one printer faxer scanner cannon.  but since the update when I goto print, the SEND FAX SELECT ADDRESS box pops up on the left not the print/options box if that means anything.  thanks much
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