PIXMA MX920-922 Not working as scanner with Mac Software

[pavarga]

I am trying to find out what model replaced PIXMA MX920 - MX922. I cannot scan with my new MacBook or iMac. I read online that there was an upgrade program for current owners who have a printer that is no longer made or upgraded. There are no models that have the same functions any longer.

I cannot find a way to email Canon on the website to ask about tis. 

I cannot find a model like this with good reviews anywhere. I have always purchased Canan but guess I will have to look elsewere.

[Patrick]

Hi pavarga,

Your PIXMA MX922 will work with your Mac.  What is the error when you attempt to scan?

[RLM]

Scan option does not show on Printer Icon on MAC

[Neats]

-21345

[Patrick]

Hi Neats,

To resolve the -21345 error you are experiencing when attempting to scan with your PIXMA MX922, please follow these steps:

1. Press the MENU button on your PIXMA MX922.

2. Repeatedly press the down arrow to select the wrench and screwdriver icon (Setup) and press OK.

3. Use the left arrow to select Device settings and press OK.

4. Use the down arrow to select LAN settings and press OK.

5. Use the down arrow to select Other settings and press OK.

6. Use the down arrow to select TCP/IP settings and press OK.

7. Use the down arrow to select IPv6 and press OK.

8. Select Yes and press OK.

9. Select Enable/disable IPv6 and press OK.

10. Use the down arrow to select Disable and press OK.

11. Press the MENU button.

12. Turn your PIXMA MX922 off.

13. Please go to your router and unplug the power cord from the back of your router.

14. Wait 2 or 3 minutes and then reconnect the power cord to your router.

15. When your router is back online, turn your PIXMA MX922 back on.

Attempt to scan.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Neats]

I’m having the same problem with my new iMac 

did you find a solution