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PIXMA MX490 error printing

sewjack
Apprentice

My Canon PIXMA MX490 won''t print.  I keep getting an error printing message.  It worked fine before today.  I downloaded drivers again and still the same problem.  Tried both wireless and usb way.  HELP

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi sewjack,

 

I can assist you with troubleshooting the issue, but would need some additional information:

 

What version of Windows are you using?

If you are using a Mac, what version of OSX is installed?

 

What is the exact wording of the error message that you get when you attempt to print?

 

What appears on the LCD display on your printer?


I look forward to your reply.

 

 

 

 

 

 

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