12-26-2019 02:56 PM
I replaced my black ink cartridge with the appropriate Cannon product. It continues to flash the low ink level warning and show low ink levels in the maintenance box. I have deep cleaned the printer head twice, maybe 3 times. Unplugged the machine and reloaded the ink cartridge, etc. HELP - it will not print the black. Color is fine.
12-26-2019 02:59 PM
12-26-2019 03:14 PM
12-26-2019 03:19 PM
Hello.
If you are using a brand new, genuine Canon brand PG-245 cartridge, check to make sure that the bright orange tape has been removed from the bottom of the cartridge.
If you are not using genuine Canon ink, you may have to contact the ink that it was purchased from to see if they offer any replacement options. If you are using a genuine Canon brand ink cartridge, please contact our support group at 1-800-OK-CANON (652-2666) for troubleshooting.
12-26-2019 03:43 PM
Yes I took the tape off of the cartridge before installing it. The ink that I am using was sent to me from Cannon right after I purchased the printer in 12/2018. Cannon technical support requires that I pay for their services in order to get any help from them, even to talk to them about the printer ink that they sold to me in 2018/2019.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.