PIXMA MX472 Cannot connect to internet
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03-07-2015 07:06 PM
Hi All,
I'm having issues connecting my MX472 to Google Cloud Print. Everytime i try, it says "cannot connect to the internet". I get the same message when I try to update the firmware from the web portal. I can print perfectly fine from my windows & device, android phones, tablets, and iphones.
help please!
-Vin
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03-07-2015 07:50 PM
If you can print wirelessly to the printer via iPhone it means both are on the same WiFi network.
Do your other devices connect to the internet?
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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03-07-2015 07:53 PM
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03-07-2015 07:59 PM
Have you followed setup instructions?
http://www.google.com/landing/cloudprint/
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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03-07-2015 10:06 PM
Tried those instructions and it didnt work. Some instructions say the printer firmware needs to be updated to version 3.0 but I can't find updated firmware.
Any suggestions?
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03-07-2015 10:16 PM
http://community.usa.canon.com/t5/General-Discussion/Where-is-the-quot-contact-us-quot-button/m-p/13...
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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03-07-2015 10:38 PM
Well, after 5 hours of trying to figure it out, I made some progress. I changed the DNS server on my router and on the printer itself. I was able to update the firmware and register it with Google Cloud Print.
I still don't see the printer in my Google account but it's progress.
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06-24-2018 12:07 PM
I tried to connect mine and was unable to. I have a PIXMA MG2922. When I held onto the wi-fi button, it didn't and wouldn't blink twice for me no matter how long I pressed down on the button. The light below will keep on flashing. Help?
Thanks!
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06-24-2018 12:13 PM
Hello, sumoua!
If you've followed the setup instructions HERE, and you're still having issues, we suggest reaching out to support. They're available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (1-800-652-2666).
We hope this helps!
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