Hello.
So that the Community can help you better, we will need to know the version of Windows or Mac in use, as well as how you are connecting the printer (USB or wireless).
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
