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PIXMA MX392 will not unction after installing software from Canon website

Jerry55
Apprentice

Good Morning

I hope someone can help me on this. I am trying to get my PIXMA 392 to work on a Windows 10 64 bit computer I own. I downloaded the install software from the Canon website and the printer will not print even though in settings it shows as the default printer. I also have the software for a Canon 2600 loaded on this computer and I am wondering if the software of each machine are  are clashing. I have tried all the install steps 3 times so II am stumped. 

 

2 REPLIES 2

Danny
Moderator
Moderator

Thanks for letting us know what Canon product you've got. The PIXMA MX392 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

Jerry55
Apprentice

Up to the point of trying to install this printer on a new machine it worked fine so I am not inclined to dump it yet. I hope that someone in the community can offer some help.

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