PIXMA MP490 Multicolored line across center of page when copying

[nmgene]

I have a pixma MP 490 when I hit copy I just get a straght line across the paper. If I scan and save to my computer it will print properly. Can this be fixed ???

[Patrick]

Hi nmgene,

Please try a test scan from your computer:

1. Click on Start, All Programs, Canon Utilities, MP Navigator EX and then MP Navigator EX to open that program.

2. Point to Scan/Import and click Photos/Documents (Platen).

3. Place the document or photo on the Platen, then select the type of item to be scanned next to Document Type.

4. Place a checkmark in the "Use the scanner driver" box.

5. Click the Open Scanner Driver button.

6. Click the Advanced mode tab.

7. Click Preview.

Is there a line in the preview?