PIXMA MG8120 Error 5020

[EdgarAznar]

I have an error message on my printer which reads:

5020

Release the scanner lock switch and turn off power then back on again.

I need a detailed instruction to correct my printer problem.

Edgar

[Email address removed per forum guidelines.]

[Danny]

Thanks for letting us know what Canon product you've got. The PIXMA MG8120 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!