PIXMA MG3620 - yellow flashing lights

[glites11]

I put 2 new cartridges in my canon mg3620 printer and the hazard lights along with the black and color cartridge lights blink in unison 5x.

I know I have the right cartridges and have inserted it correctly because if I take one cartridge out, the light stops blinking for the remaining cartridge still inserted and ONLY blinks for the cartridge I removed. Hence, the flashing lights blinks when BOTH cartridges are inserted but recognized a cartridge if its inserted by itself. 

I've tried factory reset by unplugging and pressing the power button 5x and nothing changed.

Please advise.

[Patrick]

Hi glites11,

Were you able to resolve this issue?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.