PIXMA MG3620 - Can't Be Found Again

[sarah4of6]

I just got a printer and was setting it up. My computer found it the first time I tried setting it up, but then the power cord accidentally came unplugged from the printer. I plugged it back in and started the setup from the beginning, but now my computer can't find it. I tried multiple times. I tried turning the printer on and off. I tried resetting the printer. I tried connecting it to my computer a different way.

[Patrick]

Hi sarah4of6,

Please contact one of Canon's Technical Support Representatives for assistance with resolving this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button to access your support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[sarah4of6 · Accepted solution]

My father was able to figure it out. We had to connect the printer to his phone to give the printer access to the Wi-Fi. Then it was able to connect to my computer. The guide doesn't provide this step. At least, not that we were able to find.