PIXMA MG3620 Alarm light flashing

[Bob_G]

I recently bought a MG3620 and am just learning it. After installation difficulties it has been working fine for a few weeks but this morning I got an error. The alarm light was flashing and I went to the online manual. Under the topic 'when an error occurs', it basically says that I should have gotten a support code on my computer screen but there wasn't one. I am wondering if I have all of the needed software installed.

I am using Win 11 and am connected to the printer via my LAN. On the Windows > Start > All Apps menu I see Canon Utilities and Canon Inkjet Utilities but I don't find anywhere in those apps where there is an error code. What am I missing?

Thanks, B

[Patrick · Accepted solution]

Hi Bob_G,

I can assist you with resolving the error with your PIXMA MG3620, but would need a little more information.

How many times does the error light blink in between pauses?

Also, is the power light blinking as well?

[ICEtsME]

I am having this same issue but ,my power and error light are alternating.  It wont let me print the alignment page

[glites11]

I changed both cartridges and now the hazard, the black and the color light blink 5x. 

[Patrick]

Hi glites11,

Were you able to resolve this issue?

If not, you can determine the cause of the error by counting the blinks.

Please refer to this page:

MG3600 series > Troubleshooting > Errors and Messages > An Error Occurs

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