PIXMA MG3120 printing "double" text

[ashley_roca]

I have performed the realignment operation (where you print the alignment sheet and place it in the scanner) several times, but that has not worked. I also recently changed my ink, so there is no issue there. 

[Patrick]

Hi ashley_roca,

Cleaning the encoder/timing strip will resolve this issue.  To do this, please follow the steps in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART137635

If the issue persists, please clean the encoder more thoroughly.

If have number cleanings the print results are not better, your PIXMA MG3120 would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.